oPEN Living Lab Tartu holds service design workshops

Mar 28, 2022

Tartu city and Tartu Regional Energy Agency launched a series of service design workshops to develop a one-stop shop for the renovation of buildings in Tartu, the so-called RaaS. In the future, this renovation as a service will be provided by the Tartu Regional Energy Agency’s experts to housing associations and private owners to provide them with the necessary information, know-how and technical support, all in one place.

The service design process is led by Design Minds, a leading design thinking consultancy in Estonia, with participants from both the local project consortium and externals. The final goal is to create a human-centred and customer-friendly one-stop shop for renovation.